Refund policy

Assay Jewelers Return Policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

At Assay Jewelers, your satisfaction is our top priority. We strive to provide you with a pleasant shopping experience, and we understand that sometimes returns are necessary. Please review our return policy below for details.

Return Eligibility To be eligible for a return, please ensure the following:

  1. Initiate the return process within 30 days of receiving your item.
  2. The item is in its original condition, unworn, and unused, with all original tags.
  3. The item is in its original packaging (e.g., ring box).
  4. Provide a receipt or proof of purchase.

Please note that we cannot accept returns for items that have been broken or damaged while in your possession after wear. Items must be returned and received in our office to be issued a refund. 

Non-Returnable Items Certain items are ineligible for return, including:

  1. Resized or personalized items (e.g., engraved pieces).
  2. Items purchased using an installment plan.

Return Shipping Costs Buyers are responsible for return shipping costs on orders under $1,000. There are no restocking fees associated with returns.

Damaged or Incorrect Items If you receive a defective, damaged, or incorrect item, please contact us immediately at We will evaluate the issue and work diligently to resolve it.

Exchanges For a smooth exchange process, we recommend returning the original item and making a separate purchase for the new item. Your purchase credit will be applied towards your subsequent order.

Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using your original payment method. Please be aware that processing times may vary depending on your bank or credit card company.

Special Circumstances At Assay Jewelers, we understand that unique situations may arise. We are reasonable and open to working with you to find a satisfactory solution for special circumstances, at our discretion.

If you have any questions or concerns about our return policy, please do not hesitate to contact us at