Assay Jewelers (AJ) strives to ensure that each new jewelry item arrives in perfect condition. Vintage, pre-owned, and antique jewelry not applicable. If you notice a defect upon arrival, please contact our Customer Care team via live chat or email us at info@assayjewelers.com, and we will resolve the issue promptly.

Warranty Coverage: AJ offers a complimentary 3-year limited warranty on all fine jewelry purchases. This warranty covers any issues due to manufacturing defects, including:

• Loose diamonds or gemstones
• Loose prongs
• Missing pavé stones
• Broken clasps
• Broken soft chains

Warranty Period Details:

• First Year: Within the first year of purchase, AJ will correct any issues related to manufacturing defects or quality at no cost to you.
• Year 2 to Year 3: From the second year up to three years from the date of delivery, you can send any piece back for inspection. For damages considered to be a manufacturing defect or quality-related issue, AJ will repair the piece at no cost. For damages resulting from normal wear and tear, a repair fee will be assessed and communicated to you for approval before proceeding.
• Post 3 Years: Beyond the three-year warranty period, AJ will assist with repairs for a fee, plus applicable taxes and a shipping charge of $35.

Exclusions: This warranty does not cover damage from normal wear and tear, which may include, but is not limited to:

• Scratches
• Dents
• Stretched or kinked chains
• Misshapen bands
• Cracked stones

Additionally, resizes, and lost or stolen items are not covered under this warranty.

Made-to-Order Items: Items that are custom made or made to order may have their warranty voided on a case-by-case basis, depending on the specific nature of the item and circumstances.

Additional Services: For assistance with any issues concerning your AJ jewelry, visit our support page at help.assayjewelers.com for detailed instructions on proceeding with a repair. For purchases made in-store, please contact info@assayjewelers.com, and our Customer Concierge Team will help initiate your repair or resizing.

Important Note: Please be aware that any modifications or repairs will void this warranty.

For full terms and conditions of our warranty, please visit this page.